售前技术支持-工业保护涂料

Job Purpose Support Protective China – mainly East China Area Sales in technical issues. Enhance Jotun’s ability to secure projects. Improve the technical competence internally in Jotun China Protective Department. 3.0 Dimensions Responsible Area: East China. Sales in support area: 15 ps. 4.0 Main tasks Approve coating specifications and advise the responsible area sales team about paint specifications per the specification management policy. Follow the risk management process & policy for the technical requests from the responsible area sales team, including but not limited to, Risk Calculator (RC), Risk Evaluation Document (RED), Guarantee, Technical Agreement Evaluation, Internal Kick-off Meeting, Technical Letter, etc. Drive product complaint handling as the coordinator per the complaint handling process & policy for the responsible area sales team. Complete complaint report and implement lessons learned in the responsible area sales team. Assist in internal and external technical testing requests from the responsible area sales team. Provide technical support to the sales teams for customer meetings and project hunting through emails, phone calls, online meeting tools, etc. Follow up the technical competence training programs, including but not limited to, Team No.1, TST (Technical Sales Training), etc. Attend internal online and offline meetings with Sales, Customer Group, Technical Service, R&D, MKT, factory, etc. Organize internal meetings on behalf of Technical Support, and prepare and send out meeting minutes timely, e.g., internal complaint handling discussion meeting, internal KOM, RED meeting, review meeting with Area Sales Director, etc. Perform minor inspections when necessary. Submit the Monthly Activity Record timely and share the observation from the Monthly Activity Record. Attend the Monthly Review with this position’s superior with proper preparation and follow up on the actions timely set in the Monthly Review. Perform KIT and yPOD. Support this position’s superior with any tasks delegated. Etc.